Delivery Find out more about delivery problems!

How can I track my order?

• How can I track my order?

Tracking problem

• There's a problem tracking my order

My parcel is marked delivered but I haven't received anything

• My order is marked delivered, but I haven't received anything

Defective product If you've received faulty products, read our articles!

Problem with Venu and Vivoactive watches

• Problem with Venu and vivoactive watches

Defective products

• What should I do if I receive faulty products?

Wristband error

• You have received bracelets different from those ordered

Return If you have a question about returns, check out our articles!

How to make a return

• How to make a return ?

My return was refused

• My return has been refused or only partially refunded

FAQ See our most frequently asked questions.

Shipping & Delivery

• What is the delivery time?
• How long does it take for an order to be processed?
• Is it possible to track my order?
• Who are your delivery partners ?
• My parcel is marked as delivered, but I haven't received anything. What should I do?

Returns & Refunds

• The strap on my watch doesn't fit. What can I do?
• I've received a broken or damaged product. What can I do?
• When will I receive my refund?
• Who pays for the return journey?
• Is it possible to cancel an order?
• What is your returns policy?

Other questions

• Are payments secure?
• When will the payment be deducted?
• Are our bracelets original Garmin products?
• Do you offer a guarantee when you buy your products?